CitectFacilities software is providing the platform for a new, wide-ranging system, designed by Citect Integrator, Entech Ltd, for the remote monitoring of lifts, water pumps, water tanks, boilers, and riser pumps in multi-occupancy buildings right across a large London Borough. The system is providing a more efficient service to residents, by providing real time information for rectification of faults, and is also reducing costs through improved use of maintenance personnel and building management services.

“The CitectFacilties industrial monitoring system is revolutionising the way we operate and maintain council buildings in the Borough,” said a Council spokesman. “The system takes us from a reactive to a proactive approach, where we often know about faults before our residents do, and are able to rectify these faults quickly with the minimum of disruption. In addition, the CitectFacilities platform provides us with records of breakdown histories of equipment in our buildings, enabling us to undertake trending to anticipate and obviate longer-term problems.”

The London Council decided to invest in a new, more comprehensive building monitoring system to help reduce the incidence of complaints, by being able to identify system faults quickly. Importantly, they also wanted to extend the parameters of the system to include other equipment on site, including water pumps, tanks, heating boilers and riser pumps. Currently, the Council is using the system to monitor 25 sites: the plan being to add 15 more sites each year, as capital become available.